The first speaker was Lim Eng Swee, director of consultant company, Intermedia Industrial Services, and also technical lecturer and interpreter for Panasonic Group of Companies and the Association for Overseas Technical Scholarship (AOTS), Kuala Lumpur. The other was Theodore Wong Kit Choy, general manager of administration/sales and marketing, Sumitomo Electric Sintered Components (M) Sdn Bhd, a Japanese multinational corporation in Shah Alam.
Lim, in his paper on ‘Start Implementing 5S: The Basic of Kaizen’ elaborated on what 5s is and is not. He stated it was not about sweeping the unwanted under the carpet, nor the work of a single person or a short term task but a team-work, continuous improvement activity that exposes existing and potential problems.
Wong, speaking on ‘Continual Improvement’, attributed Kaizen as the key to Japan’s competitive success. He said Kaizen is the gradual improvement of performance or productivity that involves everyone without entailing any large capital investments.
“Kaizen strives to empower the worker to increase worker satisfaction, facilitate a sense of accomplishment and create a sense of pride in one’s work,” he added. He noted that chaos facilitates change as it is in chaos that we are able to identify what exactly needs to be changed to bring about an improvement to the work environment.