Manager - Student Engagement (Based in Main Campus, Penang)

 Responsibilities:

  • Ensure provision of an equitable educational experience for the diverse students attending WOU, ensuring students experience a holistic approach to student engagement.

  • Establish annual and long-term targets for improved student retention through student engagement activities.

  • Collect and analyse data in developing progress reports and evaluations for making data-guided decisions and recommendations regarding the various student engagement programmes and services.

  • Build relationship with students and act on feedback from students.

  • Design, develop and implement activities that directly contribute to student retention such as learning clinics and short training programmes and courses to be delivered in the Regional Centre for students and tutors, respectively.

  • Assist in and support marketing activities for the region where necessary.

  • Support and contribute to the development for the WOU Student Alumni community through engagement activities.

  • Liaise with stakeholders to deliver an excellent experience throughout the student journey including providing accurate information and guidance.

  • Manage all communication channels effectively including phone, email, social media and others, while focusing on high quality of customer service.

  • Provide in-person counselling support at events and activities representing the institution when required.

Requirements:

  • Bachelor or Master Degree in Business Management / Communication or Marketing.

  • Strong leadership skills including experience in leading teams, delegating, resource management, change management and conflict management in a multi-cultural environment.

  • Critical thinking and problem solving skills.

  • Ability to perform well under pressure.

  • At least 5 years work experience in a people management position.

  • High level of computer and Internet competency, including the ability to use databases and data analytics.

  • Able to handle multiple projects simultaneously and to perform various tasks in succession. 

  • Highly proficient in verbal and written communication in English and Malay including presentations.

  • Able to read and write in Chinese is an added advantage.

  • Applicants should be Malaysian citizens or hold relevant residence status.

Interested applicants are invited to email us your comprehensive resume including academic certificates and a recent passport-sized photograph to hr@wou.edu.my

Only shortlisted candidates will be notified.