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| Rules and regulations |
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| The regulations are intended to help maintain an effective library service and best use of its resources. Users must comply with these and with any reasonable request or instruction issued by
the Library staff. Anyone failing to do so may be excluded from the Library. |
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| 1. |
General |
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(a) |
All registered users are presumed to know the Library Rules and
Regulations, which are included in the Student Handbooks and available in the Library's web pages. These
regulations may be amended from time to time by the University Librarian. |
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(b) |
Throughout the Regulations document the term 'Library' means all libraries which form the Wawasan Open Library; the word 'Ticket' means a Wawasan Open student card, staff card or library ticket; and the term 'book' means any book or other material in the custody of the Librarian. |
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(c) |
Any modifications of these Regulations document or any special regulations applying to a particular Regional
Office Library are displayed in the Library concerned. Information about the consultation of materials from special collections, and for the use of various Library services, is available in the Library at the relevant service points. |
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(d) |
The Librarian is authorised to suspend the Library privileges of any person and to impose appropriate penalties for breaches of the
regulations. Any action taken under this Regulation document may be reported to the appropriate authorities. Any person wishing to appeal against the Librarian's decision must write to the Vice-Chancellor within fourteen days of the decision, stating the grounds of the appeal. |
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(e) |
The Library will send notices, including recall notices for books on loan, to the user's address known to the Library. Internal University addresses will be used for all staff. It is the responsibility of users to notify the Library of any change of address for receipt of their Library mail. |
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| 2. |
Library opening hours |
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The opening hours of the Library will be as determined from time to time. The hours will be displayed at the entrance to that Library and on the Library's web pages. Opening hours of particular services within a Library may differ and are displayed at the service points. |
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| 3. |
Admission to the Library |
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(a) |
A valid WOU ID card or reader’s ticket must be brought to the Library on each visit and must be produced on entering the Library, when books are borrowed and at any other time at the request of Library staff. |
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(b) |
Categories of Library Membership
The following are eligible to use the Library:
i. University Members
- Council members;
- Academic and equivalent administrative staff;
- Support staff;
- Registered students of WOU.
ii. Members of the public may apply for consultation facilities. |
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| 4. |
User conduct |
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(a) |
The Library is to be used for the purpose of academic study and research and for the consultation of its collections and associated materials only. |
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(b) |
Smoking, eating and drinking, with the exception of bottled water are forbidden. |
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(c) |
Silence is required in the study areas of the Library. Handphones and beepers should be either switched off or set to silent ring mode. |
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(d) |
The University accepts no responsibility for loss/ theft/ damage to personal belongings left anywhere in the Library or in Library lockers at any time. |
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(e) |
The reservation of seats is not permitted. The Library staff are empowered to clear all books and personal property left unattended for any length of time. |
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(f) |
Laptop computers may only be used if they do not generate sounds audible to other users. |
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(g) |
Users must not write in or otherwise damage books belonging to the Library. Any damage to, or loss of, books must be made good to the satisfaction of the Librarian. |
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(h) |
All members of the Library staff are authorised to inspect any books in the possession of users leaving the Library. |
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(i) |
Users must leave the Library by closing time, immediately on hearing the fire alarm, or when required to do so in an emergency. |
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(j) |
Users should immediately report any accident, theft or other incident to a member of the Library staff. |
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| 5. |
Borrowing |
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(a) |
Books in the General collection can be taken out on loan. Journals, reference books and archives are to be used in the Library only. |
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(b) |
Library users will be held responsible for all books issued to their library records. If the ticket is lost, the user will remain responsible until the Library is informed of the loss. The charge to replace a lost ticket is RM50.00. |
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(c) |
Borrowing privileges for the various categories of users are as follows:-
| Categories of borrowers |
General Collection |
Red Spot Collection |
Non-book Materials |
| Loan Quota |
Loan Period |
Loan Quota |
Loan Period |
Loan Quota |
Loan Period |
| Books |
Days |
Books |
Hours |
Item |
Days |
|
Academic/administrative equivalent staff |
15 |
1 semester unlimited renewals but subject to recalls |
- |
- |
2 |
14 |
| Support staff |
2 |
14
1 renewal |
- |
- |
1 |
14 |
| Tutors |
5 |
1 semester
1 renewal |
- |
- |
1 |
14 |
| Students: Undergraduate |
2 |
14
1 renewal |
2 |
2 |
1 |
14 |
| Students: Graduate |
5 |
30
1 renewal |
2 |
2 |
1 |
14 |
| All other borrowing members |
2 |
14
no renewals |
- |
- |
- |
- | |
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| 6. |
Fines, replacement and damage fees |
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(a) |
Fines are charged to all users, regardless of status, for any item which is returned after the due date stamped on the item, and which has not been renewed. The charges are incorporated into the computerised loan circulation system. |
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(b) |
Late fees are assessed at the following rates:-
Overdue fines
- 20 cent per day per book
- 20 cent per hour per book for reserved books
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40 cents per day for audio-visual materials
- RM1.00 per day per item for non circulating materials
Note: No person shall borrow a book from the Library if the maximum fines threshold has been reached. |
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(c) |
If a book is lost, an immediate report should be made to the Librarian to enable appropriate action to be taken. The borrower will be charged the following:-
- The total overdue fines
- The current cost of the book and an RM25 per volume as processing fee.
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(d) |
Borrowers who returned a book in damaged condition, or with multiple post-it notes will be charged a fee based on the amount of damage and cost of repair. |
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| 7. |
Renewals |
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(a) |
Books can be renewed online, at the Circulation Desk, or by telephone. Please see the Loan Period chart on this page to determine your eligiblity for renewal. |
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(b) |
Overdue or recalled materials may not be eligible for renewal. Renewals will be blocked if there are unpaid fines for overdue books.
Note: Item with more than one reservation will be loaned out for only ONE WEEK. |
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| 8. |
Reservations |
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As long as you have no overdue books or outstanding fines, you can reserve online, books which are out on loan to other users. On its return, the item will be kept for the user who placed the hold for a short period of time. It is the responsibility of the user who placed the hold, to check to see when the item becomes available. |
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| 9. |
Returning books |
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All books should be returned to the Circulation Desk during the Library opening hours. However, a book drop box facility is provided at the University main campus. Borrowers may use this facility to return their books after office hours. Please note that the book drop box should not be used for inter-library loan books, reserve books or any materials which appears to be fragile. |
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| 10. |
Document delivery and Inter-library loans services |
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(a) |
Document delivery service
Any WOU student and staff can request for book and journal articles that are only available in the Main Library. This service will be provided free. Requests take time to process and can be expensive so please only ask for items that you really need. There is also a limit on how many requests you can make and they will not be processed if you have any overdue books or outstanding fines.
Document delivery requests can now be made online. |
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(b) |
Inter-library loans service
Inter-library loans service is available to all WOU students and academic staff . The request forms can be found at the Circulation Desk. Please fill out the form as completely as possible and leave it with a member of the Library staff. You will be notified as soon as the materials arrive. Students are advised to plan in advance when inter-library loans are anticipated, since requested items can take several weeks to arrive. Please note that inter-library loan charges will be transferred to the requestor. |
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| 11. |
Electronic resources |
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WOU students and academic staff are automatically entitled to use all electronic resources subscribed by the Library and made available on the Internet. You are encouraged to attend the library instruction course in order to make full use of these information resources. Access to the resources can be made from any computer with Internet access both on or off campus. |
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| 12. |
Copying and printing facilities |
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(a) |
Card/coin operated photocopying machines are provided in the Library. Users can buy or recharge photocopy cards in a special machine located in the Library. |
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(b) |
Printing services are available in the Library. The current printing costs will be displayed at the service point. Please pay for all pages printed before leaving the Library. |
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Users are reminded to observe copyright restrictions on use of books, audio-visual and CD-ROMs. Failure to observe these Rules may expose you to liability. |
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| 13. |
Library Computer Workstations |
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(a) |
Use of library computers is a privilege that depends on students using the computers appropriately and in accordance with the library policies. They are not to be used for chatting, instant messaging, game playing and viewing pornography. Those caught doing will be denied access to library computers in the future. |
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(b) |
Library software is copyrighted and may not be reproduced. This includes disks that are checked out, disks in books that may be checked out, and disks in reference materials that must remain in the library. |
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(c) |
Users are not permitted to store any software or other data on the hard drives of the library's computers or alter the programmes currently installed on the systems. Anyone tampering with any library hardware or software will be denied access to library computers in the future, and also may lose their library privileges. |
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