| Frequently asked questions |
| Before sending us your queries, please check whether your question
is answered in the FAQ. You may select a relevant topic below or browse the
listing of FAQ topics. |
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| 1. CONTACTING THE LIBRARY |
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2. ACCESS CARD |
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| 3. MEMBERSHIP |
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| 4. SERVICES |
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| 5. DIGITAL RESOURCES |
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| If the FAQ does not provide the information you require, please
send an e-mail with a detailed description of the problem or query to:
library@wou.edu.my or
Ask A Librarian |
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1. CONTACTING THE LIBRARY |
| Q: |
How can I contact the Library? |
| A: |
You can contact the WOU Library by:
Calling or e-mailing the Circulation Desk of the Main Library or your Regional Office Library if you have questions about how to find information in the Library checking out or renewing materials. |
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Main Library |
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Tel: 604–228 9323 ext. 159/169 E-mail: library@wou.edu.my |
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Ipoh Regional Office |
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Tel: 605-2436 323 E-mail: ro_ip@wou.edu.my |
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Johor Bahru Regional Office |
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Tel: 607-5566 323 E-mail: ro_jb@wou.edu.my |
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Kota Bharu Regional Office |
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Tel: 609-7487 323 E-mail: ro_kb@wou.edu.my |
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Kuala Lumpur Regional Office |
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Tel: 603-9281 7323 E-mail: ro_kl@wou.edu.my |
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Sending mail to: |
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Wawasan Open University Library |
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54 Jalan Sultan Ahmad Shah, 10050 Penang |
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Ipoh Regional Office Library |
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Wisma Gerakan, 80 Persiaran Green Hill, 30450 Ipoh, Perak |
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Johor Bahru Regional Office Library |
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No 17&19, Jalan Jaya 2, Taman Jaya, 81300 Skudai, Johor |
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Kota Bharu Regional Office Library |
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No.3956 Tingkat Bawah, Wisma Gerakan, Jalan Temenggong, 15000
Kota Bahru, Kelantan |
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Kuala Lumpur Regional Office Library |
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Level 3 Menara PGRM, 8 Jalan Pudu Ulu, Cheras, 56100 Kuala Lumpur |
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2. ACCESS
CARD |
| Q: |
What is an access card control system? |
| A: |
The University uses smart card system to control University
building access and other purposes. Similarly, staff and student cards will be
used to control library building access. Access to WOU libraries is controlled
by turnstiles. You will need a WOU access card to enter the libraries. Your
student/staff functions as your card. |
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| Q: |
I forget my card. Can I still enter the Library? |
| A: |
Library staff will need to ascertain if you are an eligible
member. Upon confirmation, the staff will override the access card control
system to enable you to enter the library. |
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| Q: |
How do I report the loss of my access card? |
| A: |
If you have lost your access card, please report the loss to Circulation Desk immediately. The report can be made in person, via telephone or email. We will lock your account to prevent any misuse. You will be responsible for any misuse of the card during the period that the loss is not reported.
If the card is subsequently found, please inform Circulation Desk staff and
request the Library to unlock your account. In addition to reporting the lost
card to the Library, students must also report to the Regional office to obtain
a replacement for lost card. |
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| 3. MEMBERSHIP |
| Q: |
How do I apply for Library membership? |
| A: |
All WOU staff and students are automatically members of the Library. Non-members who wish to use Wawasan Open Library may apply for external membership. There are three types of external memberships:
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Personal
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Corporate
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Access-only
membership
For details and application form on library membership application, please click here.
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| Q: |
How many books can I borrow with my Library card? |
| A: |
The borrowing privileges for the various categories of users are available at
Rules & Regulations. |
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| 4. LIBRARY SERVICES |
| Q: |
What are the Library hours? |
| A: |
Main Library |
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During Semester |
Semester Break |
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Monday: 8.30 a.m. - 5.30 p.m. |
Monday - Friday: 8.30 a.m.-5.30 p.m. |
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Tuesday - Friday: 8.30 a.m. - 10.00 p.m. |
Saturday - Sunday: Closed |
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Saturday - Sunday: 9.00 a.m. - 10.00 p.m. |
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Regional Office libraries |
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Ipoh, Kuala Lumpur, Johor Bahru
Tuesday - Sunday 10.00 a.m. - 7.00 p.m. |
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Kota Bharu Monday - Saturday 10.00 a.m. - 7.00 p.m. |
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The libraries will be closed on public holidays. Particular services within a library may differ and are displayed at the service points |
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| Q: |
How do I recommend a title for the Library to purchase? |
| A: |
To recommend a title for purchase, please
click here |
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| Q: |
How do I get wireless access for my laptop or PDA? |
| A: |
Wireless access is available to students and staff in selected
areas of WOU libraries. You just need to key in your student username and
password at the pop-up screen. The Library provides guest accounts for Visiting
Scholars. |
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| Q: |
What facilities are available in the Library for disabled
students? |
| A: |
Please contact
farzanahah@wou.edu.my |
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| Q: |
How do I renew my books online? |
| A: |
You can renew your books online closer to the due date. Only one
renewal per book is allowed for students. Material held or recalled for another
patron may not be renewed. Help |
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| Q: |
How do I reserve a book that's out on loan? |
| A: |
If you would like to place a hold or reserve on an item, you will
need your WOU ID number. Find the item you want in the
Library Catalogue, click the "Request"
button and enter your WOU ID number. Please note that you can only reserve books
that are in your Regional Office Library. For reservation of books available in
the Main Library, you will need to fill in the
Document Delivery Form. Please
check the status of your request with the counter staff. A reserved item will
only be kept for user who placed the hold for one week. |
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| 5. DIGITAL RESOURCES |
| Q: |
Where can I get the log in and password information for
electronic resources? |
| A: |
Once you have your student account activated, you will be able to
access all our electronic resources. |
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| Q: |
I am unable to log in to the examination papers database. |
| A: |
You can only access the database if you are an active student. You
will be prompted for your student username and password. |
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| Q: |
How do I start using Emerald database? |
| A: |
Emerald provides three search facilities - Quick Search, Advanced
Search and Browse Search. Searching tips |
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| Q: |
What is Ebrary account username and password? |
| A: |
There is no need for Ebrary username and password to access the
database. You just need to log in using your student account username and
password. Please ensure that you have downloaded the installed the Ebrary Reader
if you're a first-timer. Searching tips |
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| Q: |
How do I use EBSCOhost service effectively? |
| A: |
EBSCOhost provides
Basic Search, Advanced Search and Visual Search facilities. From the Basic
Search you can select any limiters or expanders that you want to apply to your
terms preferably select:
i. Full text
ii. Scholarly
(peer reviewed) journals
iii. Published
date from - specify the month and year
iv. Publication
type - Academic journal or Periodical
You can use normal
Boolean operators within your search.
Searching tips |
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