School of Business and Administration
Graduate Diploma in Sales and Services Management
The following are possible career opportunities that students can expect upon graduation:-
Positions in any industry in front-line sales, sales support, customer relationship management, employment in organisations which are high-level service oriented, for example, hospitals and healthcare, education, logistics services providers, banks and insurance companies.
Job prospects are strong in corporations with products that have an important after-sales service component. This after-sales service is important enough to impact the sales of the products and ties the customers closely to the corporations. Apart from the automotive sector, the heavy vehicles, industrial machinery, office equipment sectors fit this characteristic.
The programme is tailor-made by WOU to meet PERODUA's (Perusahaan Otomobil Kedua Sdn Bhd) specific needs to upgrade the company’s (i) front-line sales personnel and (ii) after-sales technical service and customer service personnel. The programme is focused mainly on the sales and services disciplines. This programme structure consisting of 12 courses is based on the Executive Diploma Programme Standard stipulated by MQA. The programme is compact and can be completed in 2 years (4 semesters). This programme efficiently facilitates the upgrading of skills and competencies in the sales, marketing and services disciplines. The programme is suitable for operational and middle level management personnel.